MMCL Pro Returns & Shipping Policy

MMCL Pro operates a policy procedure in circumstances where the MMCL Pro Member seeks to return pro membership purchases that they are unhappy with.

REFUNDS on returned products will be offered in full on the following grounds:

  • Goods purchased via MMCL PRO must be returned within 14 days of your receipt and following email notice (which quotes your order no and order date) to hello@mmcl.london of intention to return goods;
  • Except for damaged or faulty goods, returned goods must be returned in a saleable condition; this is, without broken seals, damaged inner or outer packaging and more importantly, unused;
  • Offers such as gifts applied to purchases being returned by the MMCL Pro member must also be returned for a FULL refund to be issued;
  • Returned goods must be addressed to MMCL Pro Returns, Mark McDonald Consultancy Ltd. 15 Ramsgate Street. London. E8 2FD again within 14 days of your purchase receipt;
  • MMCL Pro shall endeavour to issue a full refund 14 days after receiving goods returned in accordance with the above policy; and
  • Refunds will be issued to cards with which payment has been made and in the name of the MMCL Pro Member.

Damaged or faulty goods are only eligible for an EXCHANGE on the following grounds:

  • Notice of damage/fault must be given to hello@mmcl.london within 14 days of the payment receipt with supporting photographic or other relevant evidence of such damage/fault;
  • MMCL Pro shall be entitled to request (at MMCL Pro’s costs and subject to the MMCL Pro member’s proof of postage) the return of any damaged or faulty goods within 14 days of the payment receipt and prior to exchange by MMCL Pro; and
  • MMCL Pro shall endeavour to exchange damaged or faulty goods 14 days after receiving email notice and supporting proof of product damage or fault from the MMCL Pro member.

SHIPPING

MMCL Pro will not ship outside of the United Kingdom.

Standard tracked shipping cost is £3.65 with a delivery window of 3 to 5 business days.

For orders £35+ after discount, standard tracked delivery is FREE.

Priority delivery will be at an additional cost to the MMCL Pro member.